Privacy policy

Privacy Policy

Effective Date: August 3, 2026

Welcome to HEAVEN. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through trusted payment providers)

  • Order history

  • IP address, browser type, and device information

  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products, services, and website

  • Prevent fraud and enhance website security

  • Send promotional emails and offers (only if you choose to receive them)

3. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance site performance. You can disable cookies through your browser settings, although some features of the website may not function properly.

4. Payment Security

We do not store your complete payment card details on our servers. Payments are processed through secure third-party payment gateways that use industry-standard encryption and security measures.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted third-party service providers such as payment processors, shipping partners, and website service providers who help us operate our business. We may also disclose information if required by law.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Request a copy of the information we hold about you

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us through the contact information provided on our website.

Thank you for choosing HEAVEN. We value your trust and are committed to protecting your privacy.