Refund policy

Return & Refund Policy

Effective Date: August 3, 2026

At HEAVEN, customer satisfaction is our top priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 7-Day No Questions Asked Return Policy on eligible products.

1. 7-Day Return Guarantee

You may return eligible products within 7 days from the date of delivery for a full refund or replacement. No explanation is required to initiate a return.

2. Return Eligibility

To qualify for a return, the product must:

  • Be returned within 7 days of delivery.

  • Be in its original condition, unused, and undamaged.

  • Include all original accessories, manuals, tags, and packaging.

  • Include the original invoice or proof of purchase.

Returns that do not meet these conditions may not be eligible for a refund or replacement.

3. Non-Returnable Items

For hygiene, safety, legal, or other reasons, the following items may not be eligible for return unless they are damaged, defective, or incorrect:

  • Personal care and hygiene products

  • Customized or personalized items

  • Gift cards

  • Digital products, software, or downloadable content

  • Perishable goods

  • Items marked as "Non-Returnable" on the product page

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with clear photos or videos of the item. We will arrange a replacement or refund after verification.

5. Return Process

To request a return:

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number and product details.

  3. Our team will guide you through the return process.

  4. Once your return is approved, we will arrange a pickup where available or provide return shipping instructions.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed method.

7. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete item, HEAVEN will bear the return shipping cost.

For returns made under the 7-Day No Questions Asked Return Policy, return shipping charges may apply unless otherwise stated in a promotional offer or on the product page.

8. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it can only be returned according to this Return & Refund Policy.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

HEAVEN

Email: support@arjunmart.in

Phone: +91-8907264490

Our customer support team is committed to making your shopping experience simple, secure, and hassle-free.