Shipping policy

Here's a professional Shipping Policy for your e-commerce store HEAVEN.

Shipping Policy

Effective Date: August 3, 2026

At HEAVEN, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–2 working days after your order is confirmed and payment is successfully received.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During peak shopping seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer.

2. Delivery Time

  • We deliver orders across India.

  • Estimated delivery time is 4–7 working days after the order has been dispatched.

  • Delivery times may vary depending on your location, courier availability, weather conditions, or other factors beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • We may offer free shipping on selected products or promotional campaigns. Such offers will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package. If delivery cannot be completed due to an incorrect address, recipient unavailability, or other customer-related reasons, additional delivery charges may apply for re-shipment.

6. Address Accuracy

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order. HEAVEN is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Transportation or courier disruptions

  • Government restrictions or other unforeseen events

We appreciate your patience and will do our best to keep you informed if significant delays occur.

8. Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of delivery. Include your order number and, if possible, clear photos of the package and the affected items so we can resolve the issue promptly.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

HEAVEN

Email: support@arjunmart.in

Phone: +91-8907264490

Thank you for shopping with HEAVEN. We appreciate your trust and are committed to delivering your orders safely and on time.

This shipping policy is suitable for an India-wide e-commerce store and aligns with your stated processing time of 1–2 working days and delivery timeframe of 4–7 working days.